Common questions

Choose an available collection option when you order. You can collect at the restaurant, or at a campus meeting point if the restaurant offers delivery. Your order details show the collection method and a pickup code once the restaurant accepts your order.

Follow your order status in the app. You will get a notification when the restaurant updates your order and when it is ready. Keep Unim notifications enabled to receive updates.

Yes. Open the app as a guest and choose your university to browse its restaurants and menus. To place an order, create your account and complete verification.

Download Unim, choose your university, and browse its restaurants and menus. You can browse as a guest. To order, create an account and complete the verification steps shown in the app.

The app asks you to verify your account and student status before ordering. Follow the steps shown in the app. Contact support if you get stuck.

Check the university selected in the app. If your university is missing, send us a campus request. If your university appears but its restaurants do not, contact the team for help.

Review the order summary before confirming. The app shows the Unim fee, a delivery fee if you choose meeting-point delivery, and the total. The fees shown in the app apply to your order.

You can cancel from My Orders while the order is still waiting for restaurant acceptance. Cancellation is unavailable after acceptance. Repeated cancellations can temporarily pause ordering; check the Help section in the app for the current rules.

Check the order status and rejection reason in the app. Before ordering again, check item availability or choose another restaurant. If you need clarification, send your order number to support.

If you have a code, enter it in the cart and review the discount and total before confirming. The app will tell you if the code is invalid or does not apply to your order.

Contact support with your order number. Uncollected orders can result in warnings, extra fees, or restrictions on ordering. The current rules are in the Help section of the app.

Open My Orders to check the status, and make sure notifications are enabled. If the problem continues or you need help with an order, contact support with the order number and a description of the issue.

Yes. Send your university name, city, and campus if your university has several locations. The team will review the request and possible cooperation with the university and restaurants. A request does not confirm service availability or a launch date.

The Restaurants and Universities pages explain the partnership and onboarding steps. Use the contact button on the relevant page to send details specific to your request.